Frequently Asked Questions
FAQ
SERVICES
- What time is check-in and check-out?
Check-in is available from 3:00 PM, check-out must be done by 12:00 PM on the day of departure. - Can I arrange for check-in or check-out outside of these hours?
You can request an early check-in or late check-out, subject to availability and for an additional charge of €30. - Does the hotel offer baggage storage in case of early arrival or late departure?
Yes, we have luggage storage for early arrivals and late departures. The service is free for individual customers. - Is parking available at the hotel? At what cost?
The hotel offers 230 free parking spaces and ample parking available to you. - Are pets permitted in the hotel? Is there a size limitation or any additional cost?
Our hotel is pet-friendly, pets of any size are allowed for an additional € 15. Animals cannot access the food courts or the swimming pool. Assistance animals for guests with disabilities are allowed.
- Do you offer entertainment for kids? For what age groups? And what kind of activities are on offer?
At the moment we do not offer any kids’ activities. - Do you offer guided tours and day-trips?
No, the hotel does not directly organize tours and excursions. You can also consult our "Experiences" page.
- What services are included in the basic best available rate?
The basic price of the room includes bed and breakfast.
ROOMS
- How many rooms does the hotel have?
The hotel has 205 rooms. - Do any rooms have a balcony or terrace?
The hotel does not have any rooms with a balcony or terrace. - Are there rooms with wood floors?
All of the rooms have wood floors. - Do the rooms have bathtubs or showers?
All rooms are equipped with a shower, with the exception of the Suite, which features a bathtub.
- Do you have family rooms or connecting rooms?
Yes, there are family rooms called Prestige Double Double, consisting of 2 French beds or Prestige Triple with double bed + a sofa bed. Connecting rooms are also available, upon request and subject to availability.
- Do you have baby beds? Is there an extra charge for children?
Sofa beds are available in all Superior and Deluxe double rooms, with an extra charge. Cribs for children are available upon request and subject to availability, without an extra charge.
- What is the maximum capacity for your rooms?
Our rooms can accommodate a maximum of two adults and one child in the Superior and Executive category rooms. - Do you have accessible rooms for travelers with disabilities?
The hotel has 8 rooms equipped for guests with disabilities. For further information, please contact the Reservations Office directly at +39 051 60091.
- Are there any smoking rooms in the hotel?
All of the rooms in the hotel are non-smoking. - Are the rooms air-conditioned?
All rooms have central air conditioning. - Do you offer international TV channels (satellite TV) or Sky TV?
No, international channels and Sky channels are not available. Deluxe and Prestige rooms, however, are equipped with Smart TVs.
FOOD
- What are the dining options at the hotel?
The hotel has one restaurant. - What are the opening hours of the restaurant?
The restaurant is open for breakfast from 7 to 10 a.m., for lunch from 12:30 to 2 p.m. and for dinner from 7:30 to 11 p.m. - When is breakfast served?
Breakfast is served daily from 7:00 a.m. to 10:00 a.m. On Saturdays, Sundays, and public holidays, breakfast is served from 7:00 a.m. to 10:30 a.m.
- Is breakfast included in the room rate?
Yes, the room rate includes breakfast - Is the restaurant buffet or a la carte? What type of food do you serve?
The restaurant has an a la carte menu with dishes mainly from the Emilia-Romagna region. - Are drinks included in the half and full-board plan?
Only water and coffee are included with the half-board option. All other beverages are not included.
- Do you have a menu for people with celiac disease?
Yes, we have a range of dishes for people with celiac disease. Please let the staff know your dietary needs at the time of booking.
- Do you have vegetarian and vegan options?
We offer vegetarian and vegan dishes upon request. Please let the staff know your dietary needs at the time of booking. - Do you have a kids’ menu?
There is a dedicated menu available for children at the restaurant. Please let the staff know your needs at the time of booking. - Do you have highchairs for children at your restaurant?
Highchairs are available on request. Please let the staff know your needs at the time of booking.
POOL
- Does the hotel have an indoor or outdoor pool? What size?
The hotel has an outdoor Olympic-size pool, which is 164 ft. (50 meters) long and is open during the summer season only. - What are the opening hours of the pool?
The swimming pool is open from 9:00 a.m. to 7:00 p.m. Pool access is included for all staying guests. Sun loungers and deck chairs are available at an additional charge and subject to availability.
- Do I need to wear a swim cap in the swimming pool?
No, the use of a swim cup is not mandatory.
- Do you provide bath towels for the pool? Is there a charge?
The towel is provided free of charge with the payment of a sunbed. Otherwise it can be purchased at a cost of € 3 - Are children allowed to swim in the pool? Is there an age restriction?
Children of all ages can enter the shallow end of the pool (4.3 ft or 1.3 m deep) provided they are accompanied by an adult. - Is the pool suitable for children? How deep is it?
The pool is suitable for children at the shallow end (4.3 ft or 1.3 m deep). - Is there a lifeguard on duty at the pool?
Two lifeguards are on duty at the pool during opening hours. - Do you offer swimming lessons?
We offer swimming lessons at the pool during the summer months.
TENNIS
- How many tennis courts are there?
The hotel has 2 outdoor tennis courts and 2 beach volleyball/tennis courts. - When are the courts open?
The opening hours vary depending on the weather. The courts are only open during the summer months. For more information, please contact our booking office directly at: +39 051 60091. - Do I have to reserve the courts? And at what cost?
The court is available at a cost of €20.00 per hour for two people. Reservation is required. - Is there a dress code for the courts? Is it possible to rent tennis equipment? And at what cost?
Guests must wear a t-shirt, shorts and proper tennis shoes on our tennis courts. Yes, guests can rent rackets and balls from the hotel (extra charge). Please contact the front desk for more information. - Do you offer tennis lessons?
The hotel offers tennis lessons during the summer months. For more information, please contact our booking office directly at: +39 051 60091. - Do you have to be a member to use the tennis courts?
No, hotel guests do not need a membership to use the tennis courts. - Are there age restrictions for the tennis courts?
There is no age limit. Children of all ages can use the tennis courts provided they are accompanied by their parents.